Privacy Policy

Information We Collect

We gather information that enables us to provide a safe, personalised, and compliant gaming environment. This includes details you supply directly when registering an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical information collected includes your full name, date of birth, residential address, email address, telephone number, and payment details. To meet our licensing obligations and prevent fraud, we may also request government-issued identification documents, proof of address, and source of funds information.

Technical and Usage Data

During your visits to our website we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages visited, and the times and dates of access. This helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

Your personal data is used primarily to create and manage your gaming account, process transactions, verify your identity, and ensure adherence to age restrictions and responsible gambling requirements. We also use it to improve our services, customise your experience, provide customer support, and meet legal and regulatory obligations set by the UK Gambling Commission.

Where you have given clear consent, we may send you occasional promotional messages about bonuses, new games, or special offers. You can withdraw this consent at any time.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in delivering our services. These include payment processors, identity verification agencies, customer relationship management systems, and professional advisers.

Disclosure may also occur where required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Richy Reels Casino, our players, or the public. All third parties are contractually obliged to maintain appropriate security and confidentiality standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, analyse site traffic, and enhance functionality. These may include strictly necessary cookies that enable core features, analytical cookies that help us understand usage patterns, and marketing cookies that support personalised advertising where permitted.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use specific parts of the site.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain the highest practical standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the information.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold, to request correction of inaccurate data, and in certain circumstances to request erasure, restriction of processing, or data portability. You may also object to processing based on legitimate interests or withdraw consent where applicable.

To exercise any of these rights, please contact our customer support team. We will respond within statutory timeframes and may request proof of identity to protect your information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to our support team through live chat or by emailing the address provided in our help centre. We are committed to resolving any issues promptly and transparently.

This policy was last updated on 15 March 2025.